If your ad payment fails, we'll:

  1. Try to charge your primary payment method again.

  2. Try charging another payment method you've set up on your ad account.

  3. If all of your payment methods fail, we'll stop all the ads you're running until your balance has been paid.

  4. If your ads are stopped, you won't receive any additional charges until your balance has been paid. Once your balance has been paid, we'll resume any active or scheduled ads and attempt to make up any lost time to meet the original campaign dates and budgets you've set.

Need more help?
If you continue to experience issues with failed payment methods, please let us know.

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